Site: nolo.com
... Reopen if one of the following circumstances applies to you:
you did not receive the Notice to Appear (NTA ... For example, if the NTA was mailed to an incorrect address or you were in federal or state custody, you ... If you were notified of this obligation (which is contained in the NTA), and failed to do so, then missed ... Review your NTA to ensure that your address is listed correctly and does not contain any typos. ... presumption of delivery, you have to submit any relevant evidence showing that you did not receive the NTA ...